For HVAC, plumbing, electrical & more
Tom triages emergencies in 30 seconds (AC out in 90°? Water leak? Gas smell?), books routine service for next-day, and captures address + access notes upfront. Built for dispatch pros.
AC out in summer. No heat in winter. Burst pipe at midnight. Most shops let those go to voicemail, and lose the job to the next guy on Google.
Most dispatchers spend 3-5 minutes on a call just qualifying address, system type, and issue. ProoN does it in 60 seconds while the caller is still on the line.
Roughly 40% of home services calls come outside 9-5. If you don't have a 24/7 answering service (most don't), those calls are gone.
How it works for you
Distinguishes "AC out in 95°+" / "no heat in winter" / "active water leak" / "gas smell" (911 escalation) from routine. Dispatches the next available tech with ETA.
Service address, callback number, gate code, dog warning: all captured upfront so techs don't arrive without info.
Tom auto-texts the customer when your tech is 15 minutes out. Fewer "where are you?" callbacks, better reviews.
Tune-ups ($99), filter changes, annual maintenance, quoted on the spot. Replacements + complex repairs go to "in-home estimate" with the right tech.
Sample call
Below: a real example interaction. Same persona, same flow as your live calls.
Tom
American-English, dispatch-pro tone · answering as Bay Area HVAC
Want to hear it live? Call (877) 766-6789 and ask Aria for the home services demo.
Common questions
50 free minutes. No charge until used. Cancel anytime in one click.